Terms and Conditions of Hire (T&C)
Rentline Car ("THE LESSOR ") and the CLIENT ("THE CLIENT"), under which the first grants to the second the use of a vehicle for the term, price and other conditions set out in the rental contract.
1. APPLICABLE LEGAL REGULATIONS
These general contracting conditions are subject to the provisions of Royal Legislative Decree 1/2007 of 16 November in which approval is given to the revised text of the general Law for the protection of consumers and users and other complementary legislation, modified by law 3/2014, 27 march; to Law 44/2006 of 29 December for the increased protection of consumers and users, and to any other legislation which may be applicable.
The CLIENT is obliged to comply with the General Rental Conditions of the country where the service is being provided, in Spain.
Reservations
Reservations refer to vehicle categories. Bookings for a vehicle in a certain category do not imply of allocation of a particular model within such category.
The rental price includes
- Equal-equal fuel policy.
- FREE roadside assistance (in the country of pick up)
- Cancellations and modifications free of charge.
- Unlimited mileage (if such is indicated in the contract).
- VAT included.
The vehicle will be returned with the same level of fuel that it was rented. If it is not returned with the same level of fuel, the amount corresponding to the missing fuel will be charged. We do not charge a reporting service.
Personalized service. We are not intermediaries.
2. INFORMATION ON ARRIVAL DATA
- In the case of picking up your vehicle at the airport, correct flight information is vital.
- If your flight is delayed, we will check it using your flight number, so your vehicle will not be delivered to another customer and we will be waiting for you.
- Waiting period: Rentline Car shall hold the booking for a period of sixty minutes as from the agreed time in the rental agreement.
- If you are not sure that the flight number you provided is correct, please check it and reply to the company’s email with the original.
- In any case, if you have to change any information in the reservation, do not hesitate to write to our email and let us know.
Reservations must include a correct flight number. Please, check your details before submitting the form, as any incorrect information will cancel the reservation. The same happens for deliveries at the Malaga train station or the cruise terminal at the Malaga port.
3. DETAILS OF THE COLLECTION AND RETURN
- If the collection and / or return of the vehicle is at Malaga airport: the client is required to call us and notify us 24 hours in advance.
- CLIENT undertakes to return the vehicle to Rentline Car with its keys, documentation, accessories and additional equipment before the expiry of the agreed rental period and at the place agreed in the rental contract.
- Returning the vehicle before the end of the rented period: returning the vehicle before the end of the rented period does not entitle CLIENT to be reimbursed for any amount of the contract price and shall be regarded as a unilateral termination of contract by CLIENT. CLIENT waives all rights established by virtue of the contractual relationship.
- If the CLIENT leaves the vehicle, it will be applicable an addition charge of 250.00 €, plus any loss of profit sustained by Rentline Car and the costs for the vehicle's recovery.
4. THE RENTAL PRICE DOES NOT INCLUDE
Excess for damage and theft as well as damage to tires, rims, hubcaps, exterior rear-view mirrors, windows, locks, underbody. RENTLINE CAR reserves the right to charge the amount corresponding to the franchise as a deposit, which will be returned at the end of the contract if the vehicle has been returned in the same conditions. Otherwise, up to the amount marked in the attached table will be charged according to damages:
5. Cost of repairs or lost
First Aid Kit | 95 € |
Duplicate key | 115 € |
Sump | 270 € |
Carter cover | 125 € |
New motor | 6000 € |
Clutch | 1200 € |
Catalyst | 700 € |
Radiador | 320 € |
Windshield glass | 420 € |
Descending side crystal | 145 € |
Fixed side glass | 165 € |
Complete exterior mirror | 220 € |
Rear view mirror | 80 € |
Tire | 270 € |
Hubcaps | 45 € |
Puncture | 35 € |
New tire | 150 € |
Low damage | 800 € |
Special cleaning | 150 € |
Reflecting jacket | 50 € |
- Baby seats and booster seats for children: baby seats on request can
be rented subject to availability or type of car equipped with for €2.5
per day per baby seat. - In the event of contracting any of the available child restraint devices,
the customer will be responsible for their suitability, use and placement
in the vehicle. - GPS. The rental amount of the GPS navigation system is €2.5 per day
- Vehicle rental between 22:00 and 07:00 h. Vehicle rental during these
hours carries an additional charge of €35. - In the event of damage to the vehicle, a damage management fee of €
50 will be applied. - If the vehicle receives a fine during the rental period, the responsible
person will be the renter or main driver and €10 will be charged for the
fine. - If you don ́t return the vehicle on time: in case of failure to return the
vehicle as mentioned in the rental agreement, CLIENT undertakes to
pay additional 24-hour rental cost to Rentline Car. In the event that the vehicle fails to be returned by CLIENT on the agreed date and after one day without any news from the CLIENT, Rentline car shall regard such failure as embezzlement and shall report it to the competent authorities. It is allowed to leave Spain to travel to Portugal, Gibraltar, France and Andorra for an amount of €8/day.
6. AGE OF DRIVERS
21 years old with a driving license of more than 1 year. In the case that
drivers are less than 21 years old or have a driving license less than 1 years
old, they must pay € 10 per day.
7. PAYMENT
Payment will be made upon pick-up of the vehicle with a VISA or
MasterCard debit / credit card, you can also pay in cash. The owner of the
credit card must be the renter (main driver).
8. METHODS OF PAYMENT
Types of cards accepted:
• Visa and MasterCard credit cards (except prepaid cards).
• Visa and MasterCard debit cards
• American Express cards
• Prepaid cards are not accepted
9. PAYMENT RESTRICTIONS AND CONSIDERATIONS
Prepaid cards are not accepted:
- Payment by smartphone, cheque or bank transfer is not accepted.
- The holder of the bank card used to pay the rent must be the contract holder and must be present at the time of payment.
- Only one bank card can be used per contract and it must be nominative.
- The payer will be responsible for knowing the PIN of his bank card if he pays with a card that includes this technology.
The payer must ensure that his bank card has sufficient funds available at the time of collection of the vehicle to be able to collect the rental with all contracted options and also, if applicable, to block the amount of the pre-authorisation corresponding to the group of the rented vehicle.
10. PAYMENTS AND BLOCKING AT THE TIME OF PICK-UP
At the time of collection of the vehicle and payment of the rental, RentlineCar
will debit the bank card of the contract holder for the rental charges payable
at the counter and will block the pre-authorisation corresponding to the type
of vehicle rented.
11. CASH COLLECTION
Only exceptionally, cash payment will be accepted and will be required at the time of collection of the vehicle:
To leave a cash deposit, which will be refunded upon return of the vehicle, unless there is a breach of contract or additional obligations are generated according to the general terms and conditions of hire. The amount of the deposit will be as detailed below depending on the category of the vehicle.
12. DEPOSIT
As a security measure, a minimum deposit from EUR 300 will have to be paid, depending on the vehicle range. The deposit is returned at the same time the vehicle is returned. If the deposit has been made with a credit or debit card, the return may take between 3 and 15 days depending on the banking entities.
13. OTHER DATA OF INTEREST
- When picking up the vehicle it is essential to present a valid passport or ID and driver's license.
- Brand, model, color or engine is not guaranteed when reserving your
vehicle, but we work by categories. - The leasing company reserves the right not to rent the vehicle in case of well-founded doubts about the client's financial capacity and / or due to the client's history of non-payments or incidents.
- The leasing company reserves the right to demand from the CLIENT documentary proof of the client's address during the term of the lease.
- The company is not responsible for lost items. Please check your vehicle well when you return it.
- You will need to provide some personal information before collecting the reserved vehicle.
In case a rental contract has to be extended, the economic conditions may
vary. Extensions must always be made by email by contacting our reservations office.
13. DETAILS OF THE COLLECTION AND RETURN
The Parties are entitled to terminate the contract where there is a legal reason to do so. Rentline Car may terminate the contract if CLIENT fails to make a payment for more than ten days, or if there a fair reason for it.
A fair reason, means:
Use of the vehicle by CLIENT in any way which is not in keeping with its purpose or causes any damage to the vehicle through wilful misconduct or gross negligence, including lack of maintenance or failure to have the vehicle checked when obligated to do so.
Any breach of applicable provisions in relation to commercial transport. In the event of termination of the contract, CLIENT shall be obligated immediately to return the vehicle, the keys, the vehicle documents and its accessories.